How We Work With Care Teams

1. No cost to the family, ever. A community may pay us a professional referral fee after a successful private-pay move-in. That is our only income from placements.
2. No fee on public benefits. We accept no fee on any placement funded by Medicaid, MLTSS, MLTC, or Medicare, and we tell the family so in writing.
3. No payments to referrers. We never pay, gift, or compensate any hospital employee, clinician, case manager, or social worker for a referral, and we will never ask. We know this is prohibited for social workers under NASW Code of Ethics standard 1.16.
4. The family chooses. We show at least three licensed options when three exist, we tell the family which communities have a fee agreement with us, and we never pressure a timeline. Your patient's freedom to choose stays with your patient, consistent with 42 CFR 482.43.
5. No protected health information. We do not ask for diagnoses, records, or insurance numbers. The family tells us what they want us to know.
6. No lead selling. We do not sell, share, or trade family contact information with anyone.
7. Medicaid families get a real handoff, not a dead end. New Jersey ADRC 1-877-222-3737. NY Connects 1-800-342-9871.
8. We never contact a patient directly. The family calls us, or you send the family's contact with their permission.
9. Licensed communities only. Every option comes from the NJ Department of Health or NY State Department of Health registry with its license number shown.